Return & Refund Policy

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At Olivia's Corner, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing an order.

Order Confirmation

By placing an order through our website, you acknowledge that you have read, understood, and accepted this Return & Refund Policy.

By completing your purchase, you confirm that:

• You have reviewed and accepted the conditions outlined in this policy.
• You understand the return process and eligibility requirements.
• You agree that this policy, together with your order details, tracking information, and any communication between you and Olivia's Corner, may be used as evidence in the event of a payment dispute or chargeback.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the following conditions are met.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be unworn and unwashed.
• Be returned with all original packaging, labels, and accessories.
• Show no signs of misuse, damage, or excessive wear beyond normal inspection.

Returns that do not meet these requirements may not be eligible for a refund.

Please note that customers are responsible for all return shipping costs unless otherwise required by law.

How to Start a Return

To request a return, please contact our Customer Support team within 30 days of delivery.

Email: info@oliviascorner.ca

Please include:

• Your order number
• Your full name
• Your shipping address
• The reason for your return
• Photos of the product if it is damaged or defective

After reviewing your request, we will provide you with return instructions.

Please do not send any items back without prior authorization, as unauthorized returns may be refused.

For your protection, we recommend using a shipping service that includes tracking and retaining proof of shipment until your return has been completed.

Return Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved returns are generally processed within 7 business days after the returned package arrives at our warehouse.

If additional information is required, our support team will contact you.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Email:

info@oliviascorner.ca

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs or a short video showing the problem

Once we have reviewed your claim, we may offer:

• A replacement product
• A refund where appropriate
• Another suitable solution based on the circumstances

Depending on the nature of the issue, we may not require the defective product to be returned.

Replacement orders are typically shipped within 7–14 business days after approval.

Lost Shipments

If your package appears to be lost during transit, please contact us as soon as possible.

Include:

• Your order number
• Your tracking number

We will work with the shipping carrier to investigate the shipment.

If the package is officially confirmed as lost, we will arrange an appropriate replacement or refund.

Refused, Unclaimed, or Incorrect Deliveries

If a shipment is:

• Refused by the recipient,
• Left unclaimed,
• Returned due to an incorrect or incomplete shipping address provided by the customer,

a CAD $35 administrative and shipping fee may be deducted from any eligible refund to cover the costs incurred.

Order Cancellations

You may request to cancel your order before it has been shipped.

Because orders are processed quickly, cancellation requests cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

To request a cancellation, please contact us immediately at:

info@oliviascorner.ca

Chargebacks and Payment Disputes

If you experience any issues with your order, we encourage you to contact Olivia's Corner before initiating a chargeback through your payment provider.

Our goal is always to resolve concerns quickly and fairly.

If a chargeback or payment dispute is filed, we may provide relevant documentation to the financial institution handling the claim, including:

• Order confirmation
• Shipping and tracking records
• Customer communications
• Supporting photographs or documentation where applicable

Filing a chargeback without first contacting our support team may delay the resolution process.

Important Information

Please keep the following in mind:

• Returns are shipped at the customer's expense unless otherwise required by applicable law.
• Return shipping fees are non-refundable.
• International shipments may experience customs processing delays beyond our control.
• Items returned in used, damaged, or unsanitary condition may not qualify for a refund.
• Returns must follow the instructions provided by our Customer Support team to ensure proper processing.

Need Assistance?

If you have any questions about this Return & Refund Policy or need help with your order, our Customer Support team is happy to assist you.

Olivia's Corner

Email: info@oliviascorner.ca